CONSUMER PROTECTION · TRUST & SAFETY · VEU VERIFICATION 

How to Check If Your Melbourne Installer Is Actually VEU Accredited — Before You Pay a Deposit

Every year, Victorian homeowners hand over deposits to companies claiming to offer VEU discounts — only to discover after the fact that the installer was never accredited, the certificates were never generated, and their ‘discount’ was either fictitious or generated illegally.

The ESC has banned accredited businesses from the VEU program and refused millions of dollars in certificates claimed by companies for allegedly providing false information. If you’re not sure your installer is genuinely VEU accredited, this guide gives you the exact steps to check in under two minutes — before you sign anything or pay a cent.

⚠️  THE RISK OF NON-ACCREDITED INSTALLERS Only VEU accredited providers can legally generate VEECs and apply point-of-sale discounts. If an unaccredited installer applies a ‘VEU discount,’ the certificates are invalid, the discount is not supported by the program, and you have no government-backed warranty protection. The ESC’s own enforcement records show multiple cases of bans and refused certificates for exactly this reason.

The 2-Minute Accreditation Check — Step by Step

1	Go to the ESC public registry Open your browser and go to: veu.esc.vic.gov.au/vpr/s/public-registry — This is the official, live register of every VEU accredited provider in Victoria, maintained by the Essential Services Commission. It is free and publicly accessible.

2

Search for your installer by name or ABN Type the company name or ABN into the search field. The registry returns their accreditation status, accreditation number, and the specific activities they are accredited to perform. Check that the activity listed matches what they’re quoting you for (e.g. Activity 1 for heat pump hot water; Activity 6 for space heating/cooling).

3	Confirm their accreditation is current and not suspended The registry shows whether an accreditation is active, suspended, or cancelled. A company can claim to be VEU accredited on their website even after a suspension. Always check the live registry — not just their marketing materials.

4

Ask for their accreditation number in writing on your quote A legitimate VEU accredited provider will have no hesitation putting their ESC accreditation number on your written quote. If they can’t or won’t, treat that as a red flag. Climate Green’s VEU accreditation number is publicly verifiable on the ESC registry.

Red Flags That Should Stop You Before You Sign

Red Flag	What It Might Mean	What to Do
No accreditation number on quote	May not be genuinely accredited — or may be hoping you don’t check	Request number in writing; check ESC registry
Advertises completely ‘free’ air conditioner or solar	VEU minimum co-payment is $200 for systems under 10kW; $1,000 for larger systems — zero-cost claims are non-compliant	Walk away; report to ESC
Installer can’t tell you which ESC ‘activity’ they’re accredited for	May be accredited for something else (e.g. insulation) but installing AC	Check specific activity on registry
No written warranty offered on the installation	5-year warranty is mandatory under VEU from 31 March 2025 for space heating/cooling	Request warranty in writing before install
Pressures you to sign before application is lodged (for solar)	Solar Victoria rebate requires pre-approval before installation — pressure to skip this step is a warning sign	Do not proceed; apply yourself first
Different company turns up to do the work	VEU requires accredited provider supervision of all VEU activities — subcontracting to non-linked companies can void certificates	Confirm in advance who will actually install

What Good Accreditation Looks Like — Climate Green’s Credentials

Climate Green is a VEU accredited provider with the Essential Services Commission, an authorised Solar Victoria retailer, and a Clean Energy Council (CEC) accredited solar installer. Our accreditation is verifiable on the ESC public registry. We provide:

✓  Our ESC VEU accreditation number on every written quote

✓  A Certificate of Electrical Safety issued by our licensed electrician after every installation

✓  ARC-licensed technicians for all refrigerant handling

✓  A 5-year warranty on all VEU space heating and cooling installations (mandatory from March 2025)

✓  Full VEU documentation and VEEC lodgement handled on your behalf

✓  Solar Victoria rebate application assistance as part of every solar quote

How to Report a Suspected Non-Compliant VEU Provider

If you believe an installer has made false claims about VEU accreditation, offered a completely free system that violates program rules, or provided misleading information — report it to the ESC directly.

ESC complaint and tip-off form: esc.vic.gov.au/victorian-energy-upgrades-program

The ESC actively investigates reports and has publicly banned providers found to have provided false information. Your report protects other Victorian homeowners.

📖  RELATED CLIMATE GREEN POSTS →  VEU Air Conditioner Discounts Victoria — What You’re Entitled To   climategreen.com.au/veu-air-conditioner-discounts-victoria/ →  Air Conditioning Compliance Victoria 2026   climategreen.com.au/air-conditioning-compliance-victoria-2026-homeowner-guide/ →  Avoid VEU Sales Scams — Trusted Accredited Installer Melbourne   climategreen.com.au/avoid-veu-sales-scams-trusted-accredited-installer-in-melbourne/ →  VEU Accredited vs Non-Accredited Providers Melbourne   climategreen.com.au/veu-accredited-vs-non-accredited-providers-in-melbourne/

Official Sources & References

•  ESC VEU Accredited Provider Registry: veu.esc.vic.gov.au/vpr/s/public-registry

•  ESC VEU Program Compliance: esc.vic.gov.au/victorian-energy-upgrades-program

•  Energy Makeovers VEU AC Guide (product approval process detail): energymakeovers.com.au

•  Evolyte VEU Rebate Guide 2026 (warranty rules): evolyte.com.au/veu-rebate-guide-2026/

DISCLAIMER — CLIMATE GREEN This blog post is published by Climate Green for general informational and educational purposes only. All rebate figures, program details, eligibility criteria, and pricing data are based on publicly available government information as at June 2026, sourced from the Essential Services Commission (esc.vic.gov.au), Solar Victoria (solar.vic.gov.au), DCCEEW (dcceew.gov.au), the Clean Energy Regulator (cer.gov.au), and publicly available installer pricing data. These details are subject to change without notice. Rebate figures, savings projections, and payback periods are indicative and vary based on individual circumstances. Nothing in this post constitutes financial, legal, or investment advice. Verify all program details before purchasing. Climate Green is a VEU accredited provider (ESC) and an authorised Solar Victoria retailer. For a current, property-specific quote contact info@climategreen.com.au or 1300 001 690.