Upgrade your home comfort with the Hisense 18kW Air Q Premium ducted air conditioning system from Climate Green, with a weekly offer of $5,500 including GST and standard installation, subject to terms and conditions.

If you are looking for a ducted air conditioning system that can heat and cool your home throughout the year, the Hisense Air Q Premium 18kW is worth considering. Designed for whole-home applications, it combines reverse-cycle heating and cooling with inverter technology, Wi-Fi control compatibility and zoning options.

For Melbourne homeowners considering a replacement for an older gas ducted heater, switching to an efficient electric reverse-cycle system may also provide an opportunity to access discounts under the Victorian Energy Upgrades (VEU) program, provided the product, installation and household meet the relevant requirements.

At Climate Green, we help homeowners explore heating and cooling upgrades that suit their property, comfort requirements and budget.

In this guide, we cover the Hisense 18kW ducted system’s specifications, key features, standard installation, VEU eligibility, pricing and frequently asked questions.

Hisense 18kW Ducted Air Conditioning: Product Overview

The Hisense Air Q Premium 18kW is a reverse-cycle ducted air conditioning system designed to distribute conditioned air throughout a home through ceiling or underfloor ductwork.

Unlike individual wall-mounted split systems, a ducted system uses a central indoor unit connected to an outdoor unit. Air is distributed to different rooms through strategically positioned outlets.

This makes ducted air conditioning an option for households looking for a whole-home heating and cooling solution.

Key specifications

Feature	Specification
Brand	Hisense
Product range	Air Q Premium Ducted
Indoor unit model	AUD-180U4RSH1
Outdoor unit model	AUW-180U4RZ1
Rated cooling capacity	18.0 kW
Rated heating capacity	21.0 kW
System type	Reverse-cycle ducted air conditioning
Refrigerant	R32
Power supply	220–240V, single-phase, 50Hz, according to the manufacturer’s specification
Wi-Fi control	Supported with a compatible setup
Zone control	Supported with compatible zoning equipment
Heat exchanger protection	Golden Fin anti-corrosion coating
Advertised Climate Green offer	$5,500 including GST with standard installation, subject to terms

Specifications are based on the manufacturer’s published information for the model combination listed above. Confirm the exact model, accessories, installation inclusions and warranty in your quotation.

For the official product details, visit the Hisense Air Q Premium Ducted product page.

1. Heating and Cooling with One System

One of the main advantages of the Hisense 18kW ducted system is its ability to provide both heating and cooling.

During summer, the system removes heat from indoor air and transfers it outdoors. During winter, it operates in reverse, transferring heat from outdoor air into the home.

The specified model has a rated cooling capacity of 18.0kW and a rated heating capacity of 21.0kW.

For Melbourne households, this means one system can provide cooling during hot weather and heating during colder months.

Rather than maintaining separate systems for different seasons, homeowners can manage their heating and cooling through a single ducted installation.

The actual comfort level and performance will depend on the home’s layout, insulation, duct design, outdoor temperature and system settings.

2. Inverter Technology for Better Temperature Control

The Hisense Air Q Premium uses inverter technology to adjust compressor operation according to heating and cooling demand.

Instead of relying only on repeated full-power starts and stops, an inverter system can vary its output within its operating range.

This can help maintain a more consistent indoor temperature and reduce unnecessary cycling when the system is correctly sized and configured.

For homeowners, the practical benefit is greater control over indoor comfort throughout the day.

However, running costs depend on more than inverter technology alone. Electricity tariffs, operating hours, temperature settings, insulation and the home’s heating and cooling requirements all influence energy consumption.

3. Wi-Fi Control for Everyday Convenience

The Hisense Air Q Premium range supports Wi-Fi control through a compatible configuration.

Depending on the controller and connectivity equipment supplied, users can operate the system through a smartphone application and a Wi-Fi connection.

This can be useful when you want to adjust the temperature without accessing the main controller.

For example, you might want to change the settings before arriving home or adjust the system when your household’s routine changes.

Before purchasing, confirm whether the required Wi-Fi controller or connectivity accessories are included in Climate Green’s advertised package.

4. Zone Control for Different Areas of the Home

Not every room needs heating or cooling at the same time.

Zoning allows a ducted system to divide a property into separate areas, giving homeowners greater control over where conditioned air is delivered.

For example:

• Living areas can be prioritised during the day.
• Bedrooms can be used as a separate zone at night.
• Unoccupied areas may be turned down or switched off where the system design permits.

The Hisense Air Q Premium supports zone-control functionality with compatible equipment.

If you want a system with up to eight zones, ask Climate Green to confirm the controller, zoning hardware and number of zones included in your quotation.

Zoning can help avoid conditioning unnecessary areas, although actual energy savings depend on the home’s layout, airflow requirements and how the system is used.

5. Golden Fin Anti-Corrosion Protection

Outdoor air conditioning units are exposed to weather, dust and other environmental conditions.

The Hisense Air Q Premium features a Golden Fin anti-corrosion coating on its heat exchanger, designed to help protect against corrosion caused by environmental exposure.

This feature may be particularly relevant for homes exposed to coastal air or other challenging outdoor conditions.

It does not remove the need for maintenance. Keeping the outdoor unit clean and following the manufacturer’s maintenance recommendations remain important for long-term performance.

6. High Airflow for Whole-Home Comfort

A ducted air conditioner needs to distribute air through multiple ducts and outlets without compromising airflow.

Hisense identifies large airflow capability and flexible ducting options as features of the Air Q Premium range.

However, the final result depends on the complete installation, not just the air conditioner.

Correct duct sizing, return-air design, outlet placement and commissioning all play a role in ensuring that different areas receive suitable airflow.

This is why a property assessment and well-planned duct design are important before installation.

7. R32 Refrigerant

The specified Hisense 18kW model uses R32 refrigerant.

R32 has a lower global warming potential than R410A when comparing the refrigerants themselves. It is used in many modern air conditioning systems.

Correct installation and refrigerant handling are essential. Refrigerant work must be performed by appropriately licensed professionals.

8. Insect-Prevention PCB Design

Hisense also lists a printed circuit board design intended to help prevent insects from entering the electrical control section.

This is a practical design consideration for equipment used in Australian conditions.

It should not be interpreted as a guarantee that insects, dust or moisture can never affect the equipment.

Is the Hisense 18kW Ducted System Suitable for Your Home?

An 18kW system may be suitable for some larger homes, but the correct capacity depends on the property’s heating and cooling requirements.

Before recommending the system, an installer should consider:

• Home size and layout: The number of rooms, open-plan areas and overall floor plan.
• Insulation: Roof, ceiling and wall insulation can affect the amount of heating or cooling required.
• Windows: Glazing, window size, orientation and external shading influence heat gain and loss.
• Ceiling height: Higher ceilings can increase the volume of air that needs conditioning.
• Existing ductwork: The installer needs to determine whether existing ducts can be reused or require replacement.
• Zoning: Your preferred arrangement for controlling different rooms or areas.
• Electrical supply: The switchboard and electrical requirements of the selected equipment.
• Outdoor unit location: Space, ventilation, noise considerations and access for servicing.

A system that is too large or too small for a property may not deliver the expected comfort or efficiency.

A professional assessment is the best way to determine whether the Hisense 18kW system is appropriate for your home.

Climate Green Weekly Offer: Hisense 18kW Ducted System for $5,500

At Climate Green, we want homeowners to have access to practical heating and cooling solutions without overlooking the total cost of an upgrade.

Our advertised weekly offer features the Hisense 18kW ducted air conditioning system for:

$5,500 including GST, with standard installation, subject to terms and conditions.

* Note: Valid Till 1 Nov 2026

This offer provides a starting point for homeowners comparing ducted air conditioning systems and looking to replace older heating equipment.

What does standard installation include?

The exact meaning of standard installation depends on the package and the property.

Before accepting the offer, ask for written confirmation of whether the price includes:

• Hisense indoor and outdoor units.
• Standard mounting and installation labour.
• Ductwork, return-air arrangements and ceiling outlets.
• Standard refrigerant and electrical connections.
• Controller and zoning equipment.
• System commissioning and testing.
• Removal and disposal of existing equipment.
• Any required electrical upgrades.

These items should not be assumed to be included unless they are expressly listed in the quotation.

Additional charges may apply for extensive duct replacement, extra zones, switchboard upgrades, difficult access, long pipe or cable runs, structural work or other requirements outside the agreed installation scope.

Climate Green should confirm the complete inclusions, exclusions and final price following an assessment of your property.

Can the Hisense 18kW Ducted System Qualify for VEU Rebates?

The Victorian Energy Upgrades program helps eligible households and businesses access discounts when upgrading to specified energy-efficient products.

Eligible reverse-cycle air conditioning installations can qualify for a discount under the program. The applicable amount depends on the existing equipment, replacement system, installation activity and other program requirements.

Is this exact Hisense model approved under VEU?

This must be confirmed against the current Essential Services Commission VEU product register for the exact model combination and relevant activity.

For the system covered in this article, the model numbers are:

• Indoor unit: AUD-180U4RSH1
• Outdoor unit: AUW-180U4RZ1

The product’s technical specifications alone do not establish VEU approval. Climate Green should verify the exact model combination and eligibility before advertising it as an approved product under the program.

You can check the official VEU Register of Products.

How much can you save under VEU?

The Victorian Government advertises discounts of up to $5,530 for eligible replacements of ducted gas heating with efficient reverse-cycle air conditioning. The actual discount is not the same for every installation.

The amount depends on the applicable activity, replacement equipment and program rules. Not every installation qualifies for the maximum amount.

For more information, visit the Victorian Government’s Heating and Cooling Discounts page.

Can the VEU discount be combined with Climate Green’s weekly offer?

Do not assume that the $5,500 advertised offer can automatically be combined with the maximum VEU discount.

The written quotation should clearly explain whether the advertised price is before or after any applicable discount and show the final amount payable.

Before proceeding, ask Climate Green to confirm:

• Whether the exact Hisense model is approved for the relevant VEU activity.
• Whether your existing heating system meets the replacement requirements.
• Whether your property and installation qualify.
• The actual discount available.
• The total price after any applicable discount.
• The installation and documentation requirements.

This helps you understand the price before committing to the upgrade.

What Happens During a Standard Ducted Installation?

A ducted air conditioning installation involves more than positioning an indoor and outdoor unit. The system needs to be designed and commissioned to suit the property.

Step 1: Property assessment

The installer reviews the floor plan, ceiling access, existing ductwork, electrical supply, outdoor unit location and household requirements.

Step 2: System and zone planning

The duct layout, return-air arrangement, outlet locations and zoning configuration are planned according to the agreed installation scope.

Step 3: Indoor and outdoor unit installation

The indoor unit is positioned in a suitable location, often in a roof space or designated area. The outdoor unit is installed with appropriate access and ventilation.

Step 4: Ductwork and connections

The installer completes the agreed ductwork, outlets, refrigerant pipework, drainage and electrical connections.

Step 5: Controller setup

The supplied controller and any included zoning equipment are configured. Wi-Fi connectivity is set up where included and supported.

Step 6: Testing and commissioning

The system is tested to check operation, airflow and controls. The installer then explains the system’s operation and any relevant maintenance requirements.

The final installation scope should be confirmed before work begins, particularly if you are replacing an existing gas ducted heater.

Why Choose Climate Green for Your Ducted Air Conditioning Upgrade?

Climate Green helps Victorian homeowners explore energy-efficient heating and cooling options, including ducted air conditioning, hot water heat pumps, solar and batteries.

When comparing installers, the cheapest headline price is not necessarily the best value. It is important to understand the equipment supplied, installation quality, warranty coverage and any additional charges.

Climate Green can help you understand the available options and determine what needs to be considered before an installation proceeds.

Our aim is to make the upgrade process clearer, from choosing a suitable system to confirming installation requirements and any applicable VEU discount.

Enquire About the Hisense 18kW Weekly Offer

Thinking about replacing your gas ducted heating or upgrading your home’s heating and cooling?

Ask Climate Green about the Hisense 18kW Air Q Premium ducted system and our advertised weekly offer.

Advertised offer: $5,500 including GST with standard installation, subject to terms and a property assessment.

Contact us to discuss the product, installation inclusions and any applicable VEU eligibility requirements.

• Phone: 1300 001 690
• Email: info@climategreen.com.au
• Website: https://climategreen.com.au/

Frequently Asked Questions

1. What is the price of the Hisense 18kW ducted air conditioner?

Climate Green’s advertised weekly offer is $5,500 including GST with standard installation, subject to terms, site conditions and the written quotation.

Confirm the complete installation scope and any additional charges before accepting the offer.

2. Does the Hisense 18kW ducted system provide heating and cooling?

Yes. It is a reverse-cycle ducted system designed to provide both heating and cooling.

The specified model has a rated cooling capacity of 18.0kW and a rated heating capacity of 21.0kW.

3. Is the Hisense 18kW ducted system VEU-approved?

Approval must be verified against the current VEU product register for the exact indoor and outdoor model combination and relevant activity.

Climate Green should confirm this before promising a VEU discount for the product.

4. How much is the VEU rebate for ducted air conditioning?

The discount varies according to the eligible upgrade activity, existing equipment, replacement product and program requirements.

The Victorian Government advertises discounts of up to $5,530 for eligible replacements of ducted gas heating with efficient reverse-cycle air conditioning. This is a maximum advertised amount, not a guaranteed discount for every installation.

5. Can I replace my old gas ducted heater with the Hisense 18kW system?

Potentially, yes. Reverse-cycle ducted air conditioning is an option for replacing older gas ducted heating.

An installer should assess the property, existing ductwork and electrical supply before confirming suitability.

6. Is 18kW enough for a large home?

It depends on the home’s heating and cooling load, insulation, windows, ceiling height, orientation and layout.

A professional assessment should determine whether 18kW is suitable for the property.

7. Does the Hisense Air Q Premium support Wi-Fi?

Yes, the range supports Wi-Fi control with a compatible setup.

Check the quotation to confirm whether the required controller and connectivity equipment are included.

8. Can I control different rooms separately?

The system supports zone-control functionality with compatible equipment.

The number of zones and how they operate depend on the controller, zoning hardware and installation configuration.

9. What is Golden Fin protection?

Golden Fin is an anti-corrosion coating designed to help protect the heat exchanger against environmental corrosion.

Routine cleaning and maintenance are still required.

10. What refrigerant does the Hisense 18kW system use?

The specified model uses R32 refrigerant.

Installation and servicing must be performed by appropriately licensed professionals.

11. What does standard installation include?

Standard installation covers the work expressly included in your quotation.

Confirm whether ductwork, outlets, electrical connections, zoning, controller, commissioning and removal of old equipment are included.

12. Will I need a switchboard upgrade?

Not necessarily. The installer must assess your electrical supply and switchboard before confirming the installation requirements.

Any additional electrical work should be identified and priced in advance.

13. Can I run the ducted air conditioner using solar power?

Yes. A compatible rooftop solar system can supply electricity to the air conditioner when sufficient solar generation is available.

Actual solar contribution depends on weather, system output, household consumption and operating hours. Grid electricity may still be needed.

14. Does the $5,500 price include the VEU discount?

The advertised offer should not be assumed to include or exclude a VEU discount without checking the quotation.

Ask Climate Green to confirm the pricing structure, eligibility and final amount payable.

15. What warranty comes with the Hisense ducted system?

Warranty coverage depends on the applicable manufacturer’s terms, the supplied product and installation conditions.

Ask Climate Green for the warranty documentation and confirmation of any registration or servicing requirements.

16. How do I get a quote from Climate Green?

Call 1300 001 690 or email info@climategreen.com.au.

Providing your suburb, property type, existing heating system and zoning requirements can help the team understand your needs and discuss the next steps.

Final Thoughts

The Hisense Air Q Premium 18kW ducted air conditioning system offers reverse-cycle heating and cooling, inverter technology, Wi-Fi control compatibility, zone-control options and Golden Fin anti-corrosion protection.

For Melbourne homeowners considering a whole-home heating and cooling upgrade, it is worth comparing the system’s features, installation scope, warranty and expected running costs.

Climate Green’s advertised weekly offer of $5,500 including GST with standard installation provides a starting point for comparing your options. Confirm the final price and inclusions in writing, and check the exact model’s VEU approval before relying on a government discount.

Contact Climate Green today on 1300 001 690 to discuss the Hisense 18kW ducted system and your home’s heating and cooling requirements.

Offer conditions, product specifications, warranty terms and VEU eligibility must be confirmed before purchase. Government discounts are subject to applicable program rules and are not guaranteed for every household.