Electrify Your Home With Climategreen Melbourne
Affordable Aircon Starts from $999 with VEU Support!
Get Heatpump Installed (VEU Approved)!
Cheaper Home Batteries Program Now Open – Secure Your Rebate Today!
Get $150 when your friend installs with Climate Green!
Air Conditioning · Solar Panels · Solar Battery · Heat Pumps

Post-Installation Complaint Form

If you have experienced an issue following your installation with Climate Green, submit your complaint below and our operations team will review and resolve it as quickly as possible.

We take every post-installation complaint seriously. Please complete all fields below so our team can identify your job and begin working on a resolution — no phone call is required to lodge a complaint.

Acknowledgement: Within 5 business days Resolution: Within 21 business days Confirmation: Sent to your email on submission

How the Complaints Process Works

  1. 1
    Submit the form below — with your job details, product information, photos of the issue, and a description of what happened.
  2. 2
    Confirmation email — you will receive an automatic confirmation that your complaint has been received.
  3. 3
    Review by our operations team — your complaint and photos are assessed against your Job ID and installation records within 5 business days.
  4. 4
    Resolution — our team will contact you with next steps. We guarantee resolution within 21 business days. If it ever takes longer, don't worry — we'll keep you regularly updated until it's resolved.
Before You Submit Please have your Job ID ready — found on your booking confirmation or invoice. Upload clear photos of the issue; your photos are sent directly to our operations team as attachments and are used as proof when assessing your complaint.

Complaint Form

All fields marked * are required.

Job Information
Found on your booking confirmation or invoice from Climate Green.
Site & Product
Include brand name, model number and any relevant specifications.
Issue & Complaint
Upload Photos & Documents *

Please attach the following:

  • Photo(s) of the issue
  • Your Invoice — if your invoice isn't available yet, please attach your Quote instead
  • Your VBA Certificate of Electrical Safety (COES)
Click to upload or drag and drop files here
JPG, PNG, HEIC, WebP, PDF  ·  Sent directly to our team  ·  Max 10 MB total
0 MB of 10 MB used

Your files are attached directly to the complaint email sent to our operations team and are used as proof when assessing your complaint.

Incomplete, inaccurate, or incorrect information and/or missing documentation may result in processing delays, requests for additional information, or the claim being placed on hold until the required information is received.

Questions? Call us on 1300 001 690 (Mon–Fri, 9am–6pm) or email complaints@climategreen.com.au.

✓

Complaint Submitted

Your complaint was successfully submitted to our operations and complaints support team — they will reach out to you soon. Thank you.

Acknowledgement within 5 business days Resolution within 21 business days
Return to Climate Green website
Note All complaints are assessed individually in line with Climate Green's terms of service and Australian Consumer Law. Our team will confirm next steps with you before any work is carried out.