Request a Refund for Your Installation

We understand that plans can change. If your installation has not yet proceeded due to unforeseen circumstances or changes to the agreed quotation price, this page explains our refund process. Simply submit your refund request directly to our Accounts Team—no phone call is required

What This Refund Covers

This form is for customers cancelling a paid installation booking with Climate Green and requesting the return of money already paid. It applies across all four of our core services:

Common Reasons for Cancellation

You'll be asked to select a reason when you submit your request. The most common reasons we see are:

Please note: Climate Green does not accept refund requests based on a change of mind alone. Once a job has been booked and confirmed, change-of-mind cancellations are not eligible for a refund under our standard terms.

If your reason doesn't fit one of these categories, select "Other" on the form and provide details — we read every submission individually.

How the Refund Process Works

1. 1
   Submit the form below — with your job details, reason for cancellation, and bank account information.
2. 2
   Confirmation email — you'll receive an automatic confirmation that your request has been received, usually within minutes.
3. 3
   Review by our accounts team — we verify the job against your Job ID and confirm the amount paid, usually within 2–3 business days.
4. 4
   Refund processed — approved refunds are processed every Friday. Once initiated, funds will reflect in your bank account within 7 days.